Success Stories

• Content Management System and Push Mail Application - Bangladesh
• SMS Portal Management Solution – Russia
• Web Content Management System - UAE
• WAP Content Management System – India
• Web Content Management System - India
• Sales Force Automation & HRMS Platform – UAE
• End-to-End Managed Services - Russia
• End-to-End Managed Services - Bangladesh
• Operations and Maintenance Services - India

Content Management System and Push Mail Application - Bangladesh

Client: A leading Bangladesh Mobile Operator.

Business Needs: Introduce new services for new revenue stream in the light of declining voice revenue.

Offerings:

• Mobile content and mobile mail service.
• Installation of WAP Content Management System and highly robust Push Mail application.
• Provide wide variety of local contents.

Benefits:

• The solutions were implemented rapidly in 20 days to ensure their earlier arrival in the market.
• The revenue share commercial model ensured that customer doesn’t have to incur heavy initial investments.
• Phenomenal increase in customer satisfaction.
• Ready local content base of i2i made quicker roll out of service.

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SMS Portal Management Solution – Russia

Client: A leading Russian Mobile Operator for its Indian operation.

Business Needs: Introducing New Revenue streams for operator by offering SMS based UTK and Branded Short Code services for all subscribers.

Offerings:

• Interactive SMS portal management services by introducing UTK & Branded Short Code service.
• Managing the content for the SMS based services.
• UTK & Branded Short code services on daily and subscription basis alerts, thereby making the service more comprehensive.

Benefits:

• Provided customer oriented VAS services with highest quality and feasible cost.
• Solutions were scalable & adaptive, and gracefully handled high traffic peaks.
• The solution was implemented in just 150 days for rapid revenue generation.
• i2i had offered wide range of national / International content to end users which has drastically increased customer usage by making the services roll out in lesser time.

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Web Content Management System - UAE

Clients: Leading Real Estate Company in Middle East.

Business Needs: Introduction of new services to provide better customer experience through web portal.

Offerings:

• After understanding the market requirements, i2i suggested web content management system.
• Development of web portal to enhance the experience of the real estate customers.
• i2i extended its solution by providing multi language support through the web portal.

Benefits:

• Helps the customer to effectively manage their real estate content over the web portal, and create an informative portal for the customer.
• Manage the property portfolio of the real estate sector.
• The solution helps to keep track of the portal visitor and hence manages the leads generated from the portal.

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WAP Content Management System – India

Clients: Top three GSM operators in India.

Business Needs: Develop and manage the WAP content delivery platform for the operator.

Offerings:

• Development of WAP content management system while ensuring successful discovery and download of contents.
• Manage the content lifecycle through WAP platform.
• Provide wide variety of rich media content.

Benefits:

• Create new revenue channels by supporting successful delivery of content through WAP portal.
• Better customer satisfaction increases loyal customer base.
• Helps operators to provide several types of lucrative services to their subscribers.

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Web Content Management System - India

Clients: Leading GSM operator in India.

Business Needs: Introduce new services and create new revenue channels through Web content management system.

Offerings:

• Development of Web content management system to enhance user experience.
• Provide feature rich web portal with advertisement solution through the web portal.

Benefits:

• Digitization of rich media contents and creates new revenue channels.
• Provides e-commerce solution through the web portal.
• Solution helps to attract more targeted visitors to the Web site and encourage longer visits to the site.

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Sales Force Automation & HRMS Platform – UAE

Clients: Leading System Integrator in Middle East.

Business Needs: Introduce new services to maximize the productivity of sales staff and generate better sales visibility for the top management. Application to manage HR related activities and processes.

Offerings:

• Development of Sales force automation platform which keeps track of the performance of the individual sales force and generate sales forecast for the top management.
• Development of HRMS platform for the client to provide a smooth workflow management for the HR functions.

Benefits:

• Improves the overall sales performance by monitoring individual’s performance.
• Gives better visibility on the sales activity to the top management and provides the sales forecast for the year.
• HRMS solution gives organized workflow to HR activities hence increases employee satisfaction and quick generation of dashboard reports.

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End-to-End Managed Services - Russia

Client: One of largest Operator in Russia and CIS having subscriber base of 91.33 Million.

Business Needs: Customer intends to spend $5.5 Billion over the next 5 years, adding 2-3 circles every quarter. They’ve set themselves a target of 7-8% subscriber share in the next 5 years. In order to achieve this and increase ARPU, customer has approached i2i Telesource for innovative Value Added Service that incurs low CAPEX.

Offerings:
Solution:

• UTK Service (Textual Based)
• Branded short Code ( Brand Augmentation)
• CRBT Deck Management
• On Device Portal

Services:

• Installation of Application / Solutions
• Platform and Content Management (Business Management Services)
• Operation & Maintenance Services
• MIS Operations
• Business Operation

Benefit:

• Increase in revenue with customised service as per the market requirement
• 24X7 service & support, reduced customer human resource efforts and cost
• Low investment on CAPEX
• New innovative services and less time to market
• Branding of customer products as per market requirement

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End-to-End Managed Services - Bangladesh

Client: Client is a public limited company in Bangladesh having presence in 64 Districts, 402 Upazilas, and most of the highways. Customer is providing prepaid and postpaid services to 2.5 mn subscribers.

Business Needs:
To multifold his penetration rate into mobile market and increase ARPU, Customer was looking for partner who can provide Content management System as well as business and operation services.

Offerings:
Solution:
WAP and web based Content Management System which includes:

• Content Submission, Review and Publish
• Web and WAP portal

Services:

• Content Management Platform
• Business Operation Services for CPs / SPs Management
• Content Upload, Testing & Review, Publishing and Portal Management
• 24x7 Operation and Maintenance Support
• Performance Monitoring, SLA monitoring and Reporting

Benefit:

• Increase in revenue with customised service as per market requirements
• 24X7 service & support, reduced customer human resource efforts and cost
• Low investment on CAPEX
• New innovative services with less time to market
• Branding of customer products as per market requirement

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Operations and Maintenance Services - India

Client: One of the biggest OEM Vendors in India having CRBT Product deployed across various operators.

Business Needs: To manage the OEM Vendors’ CRBT Platforms across various operators in India, It includes operation and maintenance of Platform and Business.

Offerings:

• Business Operation Services includes CPs / SPs Management
• Content Upload, Testing & Review, Publishing, Portal Management
• 24x7 Operation and Maintenance Support
• Performance Monitoring, SLA monitoring and Reporting
• MIS Services

Benefit:

• Increase in revenue with customised service as per market requirement
• 24X7 service & support, reduced human resource efforts and cost
• Low investment on CAPEX
• New innovative services and time to market
• Branding of customer products as per market requirement

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Success Stories

• Content Management System and Push Mail Application - Bangladesh
• SMS Portal Management Solution – Russia
• Web Content Management System - UAE
• WAP Content Management System – India
• Web Content Management System - India
• Sales Force Automation & HRMS Platform – UAE
• End-to-End Managed Services - Russia
• End-to-End Managed Services - Bangladesh
• Operations and Maintenance Services - India