Managed Services

Over the years, i2i has gained the status of being among the leading specialists in content and information services, marketing and advertising portals as well as premium and WAP billing. A one-stop solution – not an empty promise! At i2i we have the required know-how and the products to convey your message perfectly to the digital world.

After setting up a project plan for your project, we design and realize a solution for you. You don't have to care about the hardware, software or infrastructure behind the systems in detail – we completely manage your services. That includes the operation as well as business support in one hand. Certainly, we provide controlling and fault tracking of all the operational activities.

One important benefit of our Data Centers is the 24x7x365 Help desk. The service support employees are trained engineers, who provide initial fault and fault processing. Different tools for monitoring the network and applications are used by our service support team.

i2i delivers all the managed services using its own developed state-of-the-art service delivery platform – the Content and Multimedia Application Server (CMAS).

i2i’s CMAS platform, developed in-house, is the perfect solution for managing multimedia value added services, content management and individual applications – three in one!

i2i’s Managed Services showcase key advantages in the mobile market including an excellent advanced technology, own content department, as well as a data processing centre with a service desk open 24/7. Further, services such as content & device management alongwith mobile marketing and advertising, round off the portfolio.

We provide Full Service to you!

Managed Services Vertical is sub-divided into:

a. Operation & Maintenance

• Dedicated Team will be setup at the client end 24*7 for product support and uptime.
• The team will be skilled and experienced on each domain.

b. Business Operation

• Dedicated team of Business operation knowledge resource will be setup, they will give business analysis, market trends and suggestion on services which will be beneficial to operation.
• Team will be responsible for:
• Content aggregation
• MIS reporting
• Testing
• Business intelligence to marketing team

c. Deck Management

• Team will be doing end to end management of WAP portal/WAP content management system from content sourcing till content deployment and business operations.

Managed Services Components:

• Service Uptime and Datacenter Management
• End-to-End Service Management
• Single Point of Contact (SPOC)
• Roles and Responsibility Matrix
• Service Path Monitoring
• Information Security Policy
• Capacity Monitoring and Forecasting
• Revenue Management
• Governance and Process
• Dashboards and Reports
• Group Level Reports

Benefits to Customer:

• Enhanced Revenue
• Improved Business Performance
• Predictability and Control of Costs
• Renewed Customer Focus
• Proven VAS Expertise
• Defined SLAs and Measurable Performance

Case Study Links:

• End-to-End Managed Services for largest Operator in Russia, and CIS having subscriber base of 91.33 Million. read more...
• End-to-End Managed Services for public limited company in Bangladesh having presence in 64 Districts, 402 Upazilas, and most of the highways. Customer is providing prepaid and postpaid services to 2.5 mn subscribers. read more...
• Operation & Maintenance for one of the biggest OEM Vendor in India for CRBT Product deployed in various operators. read more...